Return Policy

Last updated: November 5, 2026

Smart toilets bought without installation

You can return or exchange a smart toilet within 30 days of delivery.

• The toilet must be new, unused and not installed, in its original packaging with all parts and accessories.
• To start a return, text us at (754) 666-3633 or email hello@bathheroesfl.com with your order number. We will send you the return instructions.
• Return shipping is paid by the customer, unless the toilet arrived damaged or defective.
• We refund the purchase price to your original payment method within 10 business days after we receive and inspect the toilet.
• Exchanges for another model follow the same conditions. If the new model costs more, you pay the difference; if it costs less, we refund the difference.

Damaged or defective on arrival

Check your toilet when it arrives. If it is damaged or does not work, contact us within 7 days of delivery with photos. We replace it or refund it in full, and we pay the shipping.

Installed smart toilets

• Your 50% deposit pays for the toilet we order for you. If you cancel before we place the order, we refund the full deposit.
• If you cancel after the toilet has been ordered, you can keep the toilet, or we refund the deposit minus the shipping costs we paid.
• Once a toilet is installed it cannot be returned. Manufacturer defects are covered by the DeerValley warranty, and we help you with the claim.

Questions

Text us at (754) 666-3633 or email hello@bathheroesfl.com.